TMP — Bad News

Every Monday, Paula Light, with her The Monday Peeve prompt, gives us an opportunity to vent or rant about something that pisses us off. Actually, I was pretty stoked today because I really wasn’t pissed off about anything, so I was going to skip today’s Monday Peeve.

This afternoon I saw that WordPress had just come out with a new update to its iOS app for the iPhone, version 16.3, and I got very excited. Why? Well, because I had been advised a few weeks back by one of the Happiness Engineers, that version 16.0 of the WordPress app, which was released in early November, included a fix to a different feature that, “unfortunately, had a side effect that would cause the in-app browser to be logged out for certain sites.” Talk about adverse side effects! Anyway, I first posted about this so called side effect here.

On December 1st, a Happiness Engineer notified me that “once we learned about the problem we put together a fix, which is still being tested, but if all is well, should be coming in version 16.3.”

Oh goodie. The fix is finally here! So I uploaded version 16.3 of the iOS app to my iPhone and gave it a shot. I tried to visit a post from my reader that didn’t have “.wordpess” in its address and to like the post. No deal. I tried to comment on the post. No deal.

So I wrote to the Happiness Engineer who told me they expected the bug to be fixed in version 16.3. I wrote…

I just updated my WordPress iOS app to version 16.3 and I am extremely disappointed that the issue we have discussed remains unresolved. In your comment you said that your team was working on a fix and that you thought that it would be addressed when version 16.3 was released. Sadly, that’s not the case.

So it’s Monday and I’m peeved. I’m pissed. I’m vexed. I’m angry. Hence, my Monday Peeve.

A Breakthrough…Maybe?

I have been communicating with the WordPress Happiness Engineers nearly every day since November 3rd when the latest version of the WordPress app for iOS was installed on my iPhone. But so far our communications have not yielded any positive results. Up until today, maybe.

I once again did my best to explain what the issue is with respect to not being able to “like” or comment on some other bloggers’ posts from the reader on my iPhone. I wrote…

Every post where the site’s address does not include “.wordpress.com” has this problem and every site where the address does include “.wordpress.com” does NOT have this problem. This problem surfaced ONLY after version 16.0 of the iOS app was installed on my iPhone. There were no such problems before the update. So it’s pretty clear that whatever enhancements that were made to the reader in version 16.0 triggered the issues.

This time the response I got did not cite user error as the cause of the problem or blame it on my phone’s browser. In fact, the response I got was this…

Thanks! That is very helpful to try and replicate this problem. I’m sharing this with the rest of the team and we’ll jump into testing right away. As soon as we have an update we’ll keep you in the loop 🙂

So maybe, just maybe, a fix is in the works in the near future. Maybe.

In the meantime, if your blog does not have “.wordpress.com” in its address, I’m still unable to “like” or easily comment on your posts. Hopefully the issue that’s causing the problem will soon be rectified. Maybe.


Image credit: peggy_marco at Pixabay.

FUBAR

Warning: this post is all about how the latest update to the WordPress iOS app for the iPhone broke my reader. If you have no interest whatsoever in reading about this, feel free to move along.

So I know that in my last post I said that I was going to take a break from posting for a while, but trying to deal with this technical issue with WordPress and its latest update to the WordPress iOS app is keeping my mind of of politics. And all things considered, that’s a good thing.

I’ve been exchanging messages with a few Happiness Engineers to see if they can fix what they broke in the iOS update. When I first opened a ticket and explained the issue, one of the response said this:

One thing we’ve noticed is that you’re currently logged into 402 sessions (meaning logged into WordPress.com in 402 places — devices, browsers, etc). We’re not sure yet if this is the underlying issue for you not being able to like/comment on posts, but logging out of all the current sessions may help.

What? So here’s how I responded:

I don’t understand how it’s even possible for me to be logged into WordPress 402 times. I do use four different browsers at various times — Safari, Chrome, Firefox, and Duck Duck Go — and I tried on all of them last night to go to the reader and like and/or comment on other bloggers’ posts. I wasn’t able to. I’m going to log out of all browsers and log out of the iOS app now.

And then I got this response:

I’ve reviewed your account and see that the account is still logged in to 400 sessions. Could we log you out all of those sessions so we can see if that is contributing to this problem? Please confirm that you would like for us to try that and we’ll log out all of the sessions from here.

To which I responded:

Yes, please log me out of the 400 sessions. And please explain to me how it is even possible to be logged on to 400 wordpress.com sessions at one time.

I went back and looked at the notice that came with the WordPress version 16.0 update and saw this.Then I wrote back to the Happiness Engineers and said this:

As a point of clarification, I can both like and comment on other bloggers’ posts if I stay in the reader view. It’s only when I click “visit” in the reader and go to the bloggers’ actual posts through the reader that I can’t like or comment on their posts when accessed that way. I noticed that, in the 16.0 update notes, you made some changes to “Refresh the Reader” and to improve the experience, but whatever changes you made to refresh the Reader certainly screwed up my ability on many of the blogs I follow (but not on all, for some reason) to like and comment on them when I click on “visit.”

Anyway, I’m curious if any of you out there in the blogosphere who are more technically savvy than me can explain to me how it’s possible to be concurrently logged into 400 WordPress sessions when all of my browsers have been closed.

Okay, I’m going to fix myself some lunch now. If I hear back from the Happiness Engineers, I’ll let you know.

Another WordPress Bug

I just downloaded the latest update to the WordPress iOS app (version 16.0) for my iPhone. And guess what? There’s a bug! A big, ugly bug.

Now, when I go to my reader and then click to visit posts, I can no longer “like” any post and when I go to comment, it doesn’t recognize that I’m logged into the app and asks me to enter my name, email address and blog URL. I’ve never had to that before from within the WordPress app on my iPhone.

Why is it suddenly doing this? I never before had problems in the iOS app visiting another blogger’s actual post from the reader, liking it, and/or leaving a comment. This is so frustrating!

I opened up a help ticket and hope that the Happiness Engineers will be able to address this soon. In the meantime, I trust that you’ll understand that I can’t like or comment on your posts at the moment, so please forgive me.

Another WordPress “Enhancement”?

I blog using my iPhone. I use the WordPress app on my iPhone for my blog. Last night the latest update to the WordPress iOS app got installed on my iPhone. It’s version 15.0 for anyone who is counting.

I noticed, since the updated app installed, that something was missing from the Reader. There used to be an icon with the word “Visit” in the lower left corner of each post notification, as in the image below.2832ED2B-58BF-408E-9EF7-325AA9B81B67When I tapped on that icon, it would take me to the blogger’s site so that I could read the post as if I had accessed it from the internet, a format that I assume the blogger wants people to see it.

But now, with the latest version of the iOS app, that “visit” icon is MIA.2F68A703-B5A6-4484-ABD6-F8278FACBB51And if I want to read the post, I can only read it in the Reader format, which is not the format that most of us want our posts to be read.

I sent a message to the happiness engineers to see if they can tell me what happened to that visit icon and how I can get to the blogger’s site from within the reader as I used to be able to do. I haven’t heard back from the HEs yet.

Has anyone else noticed this and, if so, have you figured out how to visit the blogger’s site from the within the WordPress Reader?