If you read my response last week to Paula Light’s The Monday Peeve, I was on a rant complaining how, for more than a year now, the WordPress iOS app for the iPhone was causing issues with my ability to both like and comment on some other bloggers’ posts.
I opened up a support message and attached a link to my TMP rant. This is what I got in response:
Hi again, Fandango,
Thank you for reporting this! I’ve tested this, and I could reproduce it on WordPress.com sites with a custom domain. In my case, I couldn’t like a post at all, even after a refresh. My “likes” didn’t get saved on the post, and this is frustrating! I understand how annoying this is. We will keep a close eye on this one.
This is similar to the issue that the WebView (Apple’s library for providing a web browser experience within an iOS app) doesn’t recognize that we’ve logged in to the app and WordPress.com. I have reported this as a bug to be looked into by the developers, but as you already know, I can’t promise you a timeline for when this will be fixed. However, I will highlight this to the team and hope they can prioritize this bug since it’s been happening since iOS 14 was launched.
Once again, thank you very much for your time in reporting this. We appreciate your patience while we look into this matter.
Note the “Hi again, Fandango.” Obviously this happiness engineer was one of those who was involved last year when I exchanged myriad emails with the support team. At least she agreed that this bug is frustrating and annoying. But once again, she seemed to be assigning blame to Apple for the issue. She committed, just as she did last year, to have the WordPress developers “look into” this, but failed to offer a timeframe for resolution. Again, this bug surfaced almost 13 months ago.
I wrote back and said this:
I hope your developers will give this issue a high priority. One of my blogging friends suggested that I switch from my iPhone to an Android device, but no one should have to do that in order to use the WordPress app for a smartphone. I’m sure there are many WordPress users who, like me, blog primarily on their iPhones, so this bug must be affecting a lot of us and is seriously detrimental to our WordPress blogging experience.
Here’s the response I received…from a different happiness engineer:
I agree and we understand how frustrating this is. We will keep a close eye on this one. Thank you again for reporting it. We really appreciate that.
So things are pretty much as they have been for more than a year. An acknowledgment that there is a problem, that it’s frustrating and annoying, and that they’re going to have their developers look into it. And, once again, no ETA on when I might anticipate a resolution.
Déjà vu all over again.