Our electric company’s fee structure is one convoluted mess.
They have time-of-day plans that offer peak and off-peak hours, but one plan has peak hours (i.e., higher rate per kilowatt hour) from 4 pm to 9 pm every day while the other plan’s peak hours are from 5 pm to 8 pm, but only on weekdays. And one plan has tiered pricing based upon whether or not you use over or under 100% of some undefined baseline, while the other plan does not.
And both plans, on top of all that, have seasonal rates, one for summer (June 1 through September 30) and one for winter (October 1 through May 31). Summer rates are, of course, significantly higher than winter rates. And there are apparently special plans available for owners of electric vehicles. Who knew?
I tried calling to see if someone could talk to me about which plan would be best for me, but I kept getting a recorded message telling me how important my call was. After more than an hour on hold, I got tired and hung up.
Given how much I’m paying for electricity, there’s simply no defense for poor customer service. Trying to get a human being to answer the phone, much less to find someone knowledgeable to help, is like trying to go on a barefoot hiking expedition through a field covered in bramble bushes and lichen.
I’ve had it. I’m going to look into converting to solar power and go off grid with my electric company. I just hope I can find a knowledgeable person to help me zen my way through the maze of solar options.
Nothing is easy anymore, is it?
Written for these daily prompts: The Daily Spur (fee), Fandango’s One Word Challenge (convoluted), My Vivid Blog (tired), Word of the Day Challenge (defense), Your Daily Word Prompt (expedition), and Ragtag Daily Prompt (lichen).