I’ve written lately about some wonky things happening on the WordPress iOS app. Here, for example. And here, too.
As some of you know, I blog exclusively from my iPhone and I’ve noticed something a bit weird. On the WordPress app for the iPhone, when I’m looking through my Reader, I will see a post notification with a small, cropped image at the top, followed by the post’s title, and then the first few lines of the post. As in the illustration below:There are two ways to view a post in my Reader. One is to tap the post’s title, which displays the post in Reader mode. The other is to tap the “Visit” icon at the bottom left, which will bring up the mobile-enabled view of the post. This shows the Reader view when I tap the post’s title:Note the full image at the top of the post. But if, instead, I tap the “Visit” icon, here’s what I see:No image at all! Nowhere in the post! Where did the image go?
Maybe it’s the fact that I’m using an iPhone instead of a laptop. But why, I wonder, does the image show up in the Reader version and not in the mobile version of the post?
I’m sorry if I’m coming across like a bit of a whiner, but I’m curious if the images you see in your Reader don’t always show when you go visit the actual post. Or does this only happen to me?
This is what I’m talking about, WordPress! What is going on with the Reader in the iOS app? I know that there wasn’t a five hour gap where no blogger I follow posted anything last night! So why the fuck aren’t their posts showing up in my Reader on the app.
Hang on a second, WordPress. I’m going to log into Safari on my iPhone. Give me a second, okay?Okay, I’m back. Do you see that, WordPress? The “missing” posts are there in the Reader on the web browser, but not on your app.
Get your shit together, dammit.
As we all know, the keepers of our platform, those hapless — I mean happiness — engineers at WordPress, have been doing some wonky things lately. Unexpectedly changing colors on the site, for example. Apparently hot pink is a favorite of some of those happiness engineers.
And on the WordPress iOS app for the iPhone, there are gaping holes in my Reader. I’ll turn on my iPhone when I wake up, go to the WordPress app and start reading posts of the bloggers I follow. I’ll read a few posts that the Reader shows were posted 8 hours ago and then the next post I see in my Reader shows that it was posted 3 hours ago. WTF? Why is there a five hour black hole into which a bunch of posts got sucked into.
So I open up my iPhone’s web browser, log into WordPress, go to the Reader via my browser, and voila! All the missing posts are there! Wonky.
But last night I discovered that I was no longer following at least half a dozen bloggers who I’ve been following for months. There seems to be no rhyme nor reason for those blogs that were dropped from my list.
This is frustrating to me because I try to read each day the posts of the bloggers I follow, but given that I follow about 160 bloggers, I don’t always notice right away if the posts of a blogger I follow suddenly doesn’t show up in my Reader. And in some cases, not seeing posts from a blogger I follow might be legit. Perhaps the blogger decided to throw in the towel, or to take some time off from blogging. But it seems that WordPress just randomly stopped following some bloggers on my follow list.
So if you haven’t heard from me (likes or comments) in a while, that may be the reason why. Sorry about that.
My normal routine when I wake up in the morning, before I even drag myself out of bed, is to reach for my iPhone, open up my WordPress app, check how many views I’ve gotten so far, and then go to my Reader and start reading posts that come in overnight while I was sleeping from bloggers I follow.
I scroll back to the last post I read the night before and use that as my starting point. Then I start with the first post that came in after that last one.
But yesterday morning I noticed something disturbing in my WordPress Reader. There was a four hour gap between the last post I read the night before and the next post that appeared in my Reader.That’s weird, I thought. So I then opened up my iPhone’s Safari browser, logged into WordPress, went to my Reader, scrolled down to the last post I’d read the night before, and there was virtually no gap between the last post I read and the next post after that.WTF? What happened to all of those posts in that four hour gap? Why aren’t they showing up in my WordPress app Reader but are showing up in my WordPress.com Safari browser Reader?
So I opened up a ticket with the Happiness Engineers and they said that I should “Try scrolling down in the ‘Followed Sites’ page in the mobile app. This will trigger an extra refresh.”
I tried that and it didn’t work. I responded back to let them know, but haven’t heard back yet.
So this is a long-winded (or verbose?) way of saying that it’s likely that I may have missed a bunch of your posts, particularly if you posted them between 11 pm and 7 am Pacific Time (US). I’m not sure how long this issue has been going on, but if you think you posted a “must read” post in the — or my — overnight hours, during the past few days, I probably didn’t see it. So feel free to include a link to any such posts in a comment on this post.
At the beginning of this month I downloaded an update to the WordPress app for my iPhone. Unfortunately, as I wrote in this post, there was a bug in the update that prevented me from using the app to “like” other bloggers’ posts from the reader.
When I clicked on “Visit” from within the app’s reader, it took me to the blogger’s post, but the “Like,” “Reblog,” and “Share this” buttons were nowhere to be found. But if I logged into WordPress via the Safari or Chrome browsers on my iPhone or the Chrome browser on my laptop, they were all there.
I opened a support ticket with WordPress and, after explaining the issue and sending multiple screenshots, I was told that the Happiness Engineers were unable to replicate the bug. Too bad, so sad.
Finally, about nine days later, I received an email saying that they had finally replicated the problem. I was pleased to find out that I was neither crazy nor technically incompetent.
That was the good news. The bad news was that the email went on to say, “We can’t promise a time frame for when the team will look at this or how it will be prioritised, that will depend on other projects the team are working on as well as their priorities. It’s on our radar, however!” Sheesh!
Well, I’m pleased to say that this tale of woe has a happy ending. I downloaded the latest update to the WordPress iOS app yesterday and the case of the missing buttons has been fixed!
So, in the interest of giving credit where credit is due, I’m using this post as a way of saying thank you to the Happiness Engineers who — eventually, anyway — fixed the bug.