I picked up my iPhone and opened up the WordPress app when I first woke up this morning, as I am wont to do. I went to my stats page and this is what I saw:WTF? Where are my stats? I clicked on “Weeks,” “Months,” and “Years.” No stats! Shit, did WordPress somehow misplace my stats? My posts?
I opened up my Safari browser, logged into WordPress.com, and went to my stats page.Ah, that’s more like it. But what’s the deal with the WordPress app for iOS?
So I went to the App Store on my iPhone and checked to see if there was a recent update to the WordPress app. Sure enough, the app automatically updated sometime overnight while I was sleeping.Sheesh, WordPress, I appreciate that you guys want to keep your app for the iPhone up-to-date, but don’t you ever test it before releasing the updates?
Okay, I guess it’s time to reach out to the Happiness Engineers…again!
Wow, last night before I went to bed I went to check and clear my spam folder and I saw something that I hadn’t previously noticed. My blog, in its 27 month existence, has received 50,500 comments!Of course, 12,013 of those comments, or almost 24%, were comments I made in response to comments others had posted. But that still means that you folks have commented on my posts 38,487 times!
I have nothing to compare these numbers to, but they sound like high numbers. According to my stats, my average comments per post so far this year is 17, which doesn’t sound that high to me. But I suppose, since I post anywhere from three to five times a day, they add up quickly.
Whatever the numbers mean, I want to genuinely and sincerely thank those of you who regularly read my blog and I really appreciate it when you take the time and make the effort to leave comments on my posts.
I’ve been kinda of critical of WordPress and all of the glitches and issues that keep surfacing on the WordPress app for iOS (since I do almost all of my blogging from my iPhone). But despite my whining about the WordPress app, the WordPress community of bloggers is the best.
I love you guys!
I downloaded the lasted update to the WordPress app for iOS and was greeted with the normal graphical representation that shows how poorly my blog is doing in terms of views. But the so-called Happiness Engineers at WordPress also gifted me with some in-your-face statistics showing that my blog has received 42% fewer views today than it did yesterday. All I need, according to this new addition to the display of stats, is 151 more views today to match yesterday’s views, which, incidentally, were 144 views fewer (down 29%) than the day before that. That’s kind of depressing.
Come on, WordPress. Is it really necessary to give these stats in addition to the chart that tells me that nobody is reading my posts. I don’t like it. Not one bit.
And you call yourselves Happiness Engineers. Yeah, right.
When we last discussed this issue a few days ago, I was pretty stoked. As I told you here, the WordPress happiness engineers finally acknowledged that my iOS app issue — the one with huge time gaps (3-6+ hours) in posts that show up in my Reader overnight — was not unique to me. They said, “This issue (or something similar) does appear to be affecting other people than just yourself.”
That was a relief. After all, WordPress boasts 75 million blogs on its platform, about half of which are on WordPress.com. I found it comforting to know that I wasn’t the only WordPress blogger out of 75 million (or even out of 37.5 million) who was having this issue.
I was also encouraged to hear that, “Fixing this has been escalated to high priority for our developers….” Great! Help is on the way.
But as John Wayne was wont to say, “Not so fast, Pilgrim.” Today I received another message from WordPress.
“I wanted to update you on the progress of this fix. I have checked in with our developers who have confirmed there is currently no ETA for this fix yet, but it’s something we are aware of and is high priority to get resolved.
However, this is a tricky problem to solve because it’s hard to pin down the exact steps to replicate the problem. We are continuing to do our best to work on this, and hope to have a solution for this as soon as possible.”
No ETA for a fix? A tricky problem? You want the exact steps to replicate this problem? Simple:
- Pick up an iPhone 8 Plus that has the latest version of Apple’s iOS installed.
- Go to the App Store and install the WordPress app for iOS.
- Follow about 175 bloggers, most of whom post multiple times a day.
- Go to bed.
- Wake up in the morning, reach for your iPhone, open the WordPress app, and go to the Reader.
- Marvel at how you see a post from one of the bloggers you follow that was published 8 hours ago and the very next post you see in the Reader was published 3 hours ago.
- Go to your web browser on your iPhone, log into WordPress from said browser, and then go to your Reader.
- Marvel at all of those missing posts in that 5 hour gap that aren’t showing up in the Reader on the WordPress iOS app, but which are miraculously showing up in the Reader in the browser.
- Get really pissed that this has been going on for at least six months and the happiness engineers at WordPress have no clue how to resolve this “tricky problem.”
And I’m not crazy, either. For the past six months I have been complaining regularly to the Happiness Engineers at WordPress about a multiple hour gap in the Reader on my WordPress iOS app for my iPhone. Here’s the the post from last October in which I first raised the issue.
On Saturday I got an email from Anna, one of the WordPress Happiness Engineers. She wrote:
“I have taken a closer look into all of this and this issue (or something similar) does appear to be affecting other people than just yourself.”
Woo hoo! It’s not just me. I feel vindicated. It’s a total and complete exoneration! But I do wonder what she meant by “something similar.” It’s either the same issue or it’s different.
“Fixing this has been escalated to high priority for our developers and it’s looking like there should be a fix for this coming in the next app version released. I am checking in with our development team to confirm that now, and I may not hear back until after the weekend.”
Well, I’ve waited this long, I suppose I can wait a few more days for the next app update to get this frustrating glitch resolved.
“Once I can confirm the progress that’s being made on identifying and fixing this problem, and when we are likely to see a result, I will get back in touch with more information for you. Thank you for your continued patience while we have been investigating this frustrating and unusual problem.”
Wait! If others are having this same issue, why did she call it an “unusual problem”?
Hmm. Based upon my past experience, I don’t think I’ll be holding my breath.