Credit Where Credit Is Due

4E213B32-FB7C-45F1-A256-B30D39BC4EB2At the beginning of this month I downloaded an update to the WordPress app for my iPhone. Unfortunately, as I wrote in this post, there was a bug in the update that prevented me from using the app to “like” other bloggers’ posts from the reader.

When I clicked on “Visit” from within the app’s reader, it took me to the blogger’s post, but the “Like,” “Reblog,” and “Share this” buttons were nowhere to be found. But if I logged into WordPress via the Safari or Chrome browsers on my iPhone or the Chrome browser on my laptop, they were all there.

I opened a support ticket with WordPress and, after explaining the issue and sending multiple screenshots, I was told that the Happiness Engineers were unable to replicate the bug. Too bad, so sad.

Finally, about nine days later, I received an email saying that they had finally replicated the problem. I was pleased to find out that I was neither crazy nor technically incompetent.

That was the good news. The bad news was that the email went on to say, “We can’t promise a time frame for when the team will look at this or how it will be prioritised, that will depend on other projects the team are working on as well as their priorities. It’s on our radar, however!” Sheesh!

Well, I’m pleased to say that this tale of woe has a happy ending. I downloaded the latest update to the WordPress iOS app yesterday and the case of the missing buttons has been fixed!

So, in the interest of giving credit where credit is due, I’m using this post as a way of saying thank you to the Happiness Engineers who — eventually, anyway — fixed the bug.