Too Bad, So Sad, Now Go Away

A few weeks ago I posted this post about a problem with the WordPress iOS app that cropped up in November 2020 and which, almost two years later, still persists. I sent a copy of my post to the Happiness Engineers and the response I got was essentially telling me that the app wasn’t intended to work the way I wanted it to — and the way it used to work — on the WordPress iOS app.

We’re aware of this problem starting on WordPress app v 16.0. We created a report with all the details about this bug in 2020. Right now, we’re not currently working on fixing this issue. The primary function of the in-app browser is to preview content (instead of interacting), so we’ve been concentrating on high-priority features and other bugs.

Then I asked, “Why is this bug not present on Android?”

The Android and iOS apps have entirely different codebases, which means that, for the most part, a bug on one OS doesn’t replicate on another OS.

To this I responded, “First of all, you just confirmed that this is a bug, one you seem to have no intent to fix. Second of all, if, as you wrote, ‘The primary function of the in-app bowser is to preview content (instead of interacting)…,’ it’s interesting that, before the WordPress iOS 16.0 update, the app did support interacting and not just previewing, and apparently still does work that way on the WordPress Android mobile app.

And finally, the Happiness Engineer wrote:

I understand that this is not good news and how frustrating it can be. If there’s anything else, we can help you with, please let us know.

Anything else they can help me with? Seriously? What help? No, this is not good news and I’m not happy with the answer, which is essentially fuck off, Fandango.

22 thoughts on “Too Bad, So Sad, Now Go Away

  1. Lou Carreras September 29, 2022 / 3:08 pm

    The problem seems to be widespread, and I’ve spoken to other bloggers about it. I couldn’t comment on this post from your email post. I had to enter the reader and not just view your post, but hit the comments tab first so I could both read it, and comment on it. I can do that because I follow you, but this work around doesn’t’ necessarily work with other bloggers who I visit but don’t subscribe to.
    I’ve also been interested in starting a sho[p, but their Read Me, and FAQ’s come up void on many issues. and that’s not an iOs versus Android issue.

    Liked by 1 person

  2. Paula Light September 29, 2022 / 3:13 pm

    Ridiculous! The whole point of blogging is interaction, else we could just go look up songs and shit on Wikipedia by ourselves! 😡

    Liked by 2 people

  3. Gr8BigFun September 29, 2022 / 3:33 pm

    If the point of the app is just for previewing how come every time I use the browser to interact with blogs on my phone it keeps asking me if I want to open it in the app for a better experience. And what’s with the new Jetpack app, which is essentially the WordPress app with the same functionality in green.

    Liked by 1 person

  4. Carol anne September 29, 2022 / 3:54 pm

    Jesus! What idiots! Help? They werent any help! Its like, all they essentially said was, stop asking questions, Fandango! God! I hate them!

    Liked by 2 people

  5. Ron. September 29, 2022 / 3:59 pm

    Not only THAT, but they don’t need that comma after the word “else” in that last sentence. Sheeesh.

    Liked by 1 person

  6. Taswegian1957 September 29, 2022 / 5:41 pm

    Just what you’d expect of the so-called Happiness Engineers. (How I wish they would change that name). So, it looks as if you are stuck with the problem and will have to learn to live with it because they don’t want to fix it.

    Liked by 1 person

    • Fandango September 29, 2022 / 10:12 pm

      Yeah, it does look that way, doesn’t it?

      Like

  7. Marilyn Armstrong September 29, 2022 / 5:56 pm

    It also affects the iPad. It actually makes even viewing difficult. They don’t fix bugs. They plow on ahead, burying bugs in code and never repairing them.

    Liked by 2 people

  8. Marleen September 29, 2022 / 6:37 pm

    And here we thought being a programmer required being a logical person. I could go in, but I won’t. I’m truly sorry you’re having this experience with the engineers.

    Liked by 1 person

    • Marleen September 29, 2022 / 8:19 pm

      😒* … go on …

      Liked by 1 person

    • Fandango September 29, 2022 / 10:11 pm

      They are not really engineers. They’re customer service reps.

      Like

      • Marleen September 30, 2022 / 1:34 am

        Oh, well then… this didn’t fit my point. I happen to know many “engineers” aren’t logical.

        Anyway… reading through the comments, again, GR8BIGFUN had another excellent point.

        Liked by 1 person

      • cagedunn September 30, 2022 / 1:07 am

        Yes, they like to close them, regardless of the status. And if they get paid by number of cases closed each period, they’d appreciate you opening a new one each time the problem recurs …

        Liked by 1 person

  9. XingfuMama October 1, 2022 / 12:53 pm

    Seems like interaction is basic to the purpose of blogging, WordPress’s raison d’etre.

    Liked by 1 person

  10. leigha66 October 7, 2022 / 11:29 pm

    Well that is just crazy… their answer is to tell you to just deal with it? Happiness engineers is not the words I would use to describe them.

    Liked by 1 person

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