“Can you be more precise?” Todd asked. “What do you mean by fully?”
“Thoroughly, completely, totally.”
“We tested a little, but we did it with, you know, gusto,” Todd laughed. “Why do you ask?”
“I ask because my customer service reps are being inundated by questions and complaints about issues with the latest release,” Rosemary said. “Functionality that used to work fine, they’re saying, is no longer working, and they don’t understand what the purpose of the ‘new, improved’ features are intended to do.”
“Don’t let yourself be intimidated by those moron users,” Todd said. “In our vernacular, it’s user error that is the problem. There’s this phenomenon in our business that no matter what changes we make to our app, the users will complain but won’t leave. We’re pretty much the only game in town.”
“The real phenomenon,” Rosemary said,” is, with that attitude, that we’re still in business.”
Written for these daily prompts: The Daily Spur (evaluate), Fandango’s One-Word Challenge (enhance), Your Daily Word Prompt (precise), Ragtag Daily Prompt (gusto), My Vivid Blog (intimidated), Word of the Day Challenge (vernacular), and E.M’s Random Word Prompt (phenomenon).