Through her The Monday Peeve prompt, Paula Light invites us to vent, to let off some stream, to get something off our chests. This week, my peeve is about troubleshooting. This is something the WordPress Happiness Engineers don’t do. In fact, whenever we are having an issue with WordPress, they seem to make us do all of the troubleshooting on their behalf.
Ever since version 16.0 of the WordPress iOS app was installed on my iPhone, I have had problems with being able to “like” and to comment on some (but not all) posts I visit from my reader or even from my Notifications. I first wrote about this apparent bug in the latest release of the iOS app here. I have been going back and forth with the WordPress Happiness Engineers on these issues for the past week and, so far, they haven’t come close to coming up with a resolution. Basically they keep asking me to try this or to try that to see if anything I try can resolve the problem.
Yesterday, I got a response from WordPress that said…
Unfortunately the activity logs you sent aren’t telling us much on what might be causing this issue. Can you share the URLs of a few posts/sites this issue is occurring on so we can see if this allows us to narrow down a possible cause.
So I, once again, did what they asked. I provided the URLs of six blogs where I can’t “like” the posts and where I can’t comment at all or can’t comment without entering my name, email address, and my blog’s URL.
Then I provided the URLs of six blogs where I can both like and comment, just like I used to be able to do before version 16.0 of the iOS app was installed on my iPhone.
I discovered something that apparently the Happiness Engineers at WordPress didn’t even think about. Here’s what I wrote.
AH HA! As I was going through this exercise, I just noticed that the blogs that have “.wordpress.com” in the URL work fine, just as they used to before Version 16.0 was installed. But the blogs that just have the blog name without “.wordpress.com” in the URL are the ones that don’t work.
My blog’s URL is https://fivedotoh.com. It doesn’t have “.wordpress.com” in the URL. I just went to my reader on my iPhone and visited my own post and guess what? I can’t “like” my own post or comment on it without entering my name, email, and website. MY OWN POST!!!
So, it seems that the way to resolve this problem is to find out why blogs that contain “.wordpress.com” in the URL work fine in the Version 16.0 reader and notifications, but those without “.wordpress.com” in the URL, like my own blog, do not. I think if you can figure out why that is happening and how to fix it, you will have resolved this issue.
And that, my friends, is what has me very peeved this morning. Maybe I should apply for a job as a Happiness Engineer.